FAQ - Metaplay Managed Services

Metaplay Managed Services extends Metaplay's original offering to provide hosting of game's servers by Metaplay, instead of only self-hosted solutions.

The new plans cover both development environments only (for games before launch) as well as full set of development, staging, and production environments for live games.

As part of this change, we're also introducing multiple options for support instead of only the single support tier available earlier.

No, you don't need to do anything. But depending on the stage your project's at, Metaplay Managed Services might be of interest to you. 

If you like, you can talk to us to learn more about switching while still keeping the extended support that's offered in the initial Metaplay Support Service Contract. 

For as long as you want them to, the terms of your current agreement stay the same. 

That said, you're free to change and switch over to a new Managed Service plan if you'd like. Let us know if you'd like to learn more and we can jump on a call.

Metaplay Managed Services will be priced according to a game’s development stage, and by extension, the cloud environments provisioned to run it.

Access to Metaplay Support is not included, though this can be added as a bolt-on.

Games in development stage (before launch) will pay €995/month to use the Metaplay SDK and have two development environments in the Metaplay cloud.

Production and staging environments are priced additionally at €990/month (combined), plus a variable DAU-based license fee of €2.95 per 1000 DAU after the first 5000 DAU.

You can! If you're starting a new project, or have one coming up soon, then building on top of Metaplay Managed Services would be a great way to hit the ground running.

Let us know if you want to learn more or talk about implementing Managed Services for your new game. 

Metaplay Support will now be available as an additional bolt-on on two distinct SLAs: Working hours only with first-response guaranteed within one business day (€1500/month); or 24/7 availability with first-response guaranteed within 8 hours (€5000/month).

We’re also launching the Metaplay Discord, which will offer community-based support at no extra cost.

Through Managed Services, we can enable studios who don’t want expert support, consultation, and implementation help to start making games with the Metaplay SDK at a lower setup cost.

Offering a managed service model by default also enables studios without extensive in-house backend resources on the server and infrastructure side to get started with Metaplay, as we'll be hosting their game projects on their behalf. 

Self-hosted services with extended support included will still be available in the new Private Cloud plan.

The original Support Service Contract, which included repository access, integration support, and much more hands-on consultation, is no longer available as a standard bolt-on option - but will be something that can be offered on a custom, per-deal basis as part of the Private Cloud package. 

Sure! Just drop us a line letting us know you'd like to change and we can schedule a call. 

Metaplay Managed Service plans don't include support by default, and the levels of support offered in the existing Service Contract won't be available as standard. That said, we'd be happy to talk about a Support solution that works best for you - feel free to get in touch. 

Yes, you can combine the current Service Contract levels of support with a new Metaplay Managed Service plan.

Existing Service Contracts include development environments only, so if you're running a live game, production and staging environments would need to be added to your contract. Production and staging environments are priced additionally at €990/month (€495 per environment).

The DAU Licence fee for Metaplay Managed Services is 2.95€ per 1000 DAU.

We're rolling out Metaplay Managed Services in the third week of January.