Metaplay Service Description and Price List

Last updated: 9th May 2025

BACKGROUND AND APPLICABILITY

1. This document is an Appendix to the Agreement (“Agreement”) by and between the Parties. This document describes the features and pricing of the Metaplay Platform as well as the Support Services.
2. Section I describes the features, available plans, and pricing of the Metaplay Platform and Section II describes the features, available plans, and pricing of the Support Services.
3. In addition to what has been set out herein, the Agreement, including the attached Metaplay General Terms and Conditions 2024 shall be applicable to the Metaplay Platform and Support Services.
4. This document is a service description by nature, and the actual plans, service levels and other commercial details shall be agreed between the Parties from time to time in an Order.

I METAPLAY PLATFORM

SCOPE

1. The Metaplay Platform consists of software used to set up, run and manage Development Environments, Staging Environments and Production Environments (jointly “Environments” and each separately an “Environment”).
2. The Metaplay Platform is primarily provided for the Customer as a software service. Depending on the Customer’s applicable plan, the Parties may also agree that the Metaplay Platform is hosted by the Customer itself.

SETTING UP, HOSTING AND SERVICE LEVELS

1. If the Metaplay Platform is provided as a software service, Environments will be hosted by Metaplay. The Environments will be set up primarily by Metaplay, together with the Customer’s reasonable assistance. The Customer shall be provided access credentials by Metaplay, and the Customer may access its Environments at the Metaplay Portal at portal.metaplay.dev (“Portal”).
2. If the Metaplay Platform is not provided as a software service, the Customer shall be responsible for setting up and hosting the Environments. Metaplay may assist the Customer in setting up the Environments as described in the Customer’s applicable plan. The Customer will be granted access to the Metaplay Platform software at the Portal, where the Customer may download the software for the purposes of setting up the Metaplay Platform in the Customer’s own environment.
3. Subject to the Customer having an appropriate plan and subject to the Metaplay Platform being provided as a software service, the Metaplay Platform may be provided subject to service levels set out in a separate Appendix to the Agreement.

ENVIRONMENTS

1. The various Environments enabled to be set up using the Metaplay Platform have been described below.

Development Environments

1. A Development Environment is an environment set up for the purposes of developing and testing Applications. Development Environments may be used for the Customer’s internal testing and development purposes and may not be used for production use, such as for making an Application publicly available. The Customer may, however, use a Development Environment to execute a limited launch (i.e. a “soft launch”) solely for the purposes of testing and developing the Application. Development Environments are always limited to 100 DAU per Development Environment.
2. The Customer shall be responsible for ensuring that the Development Environments are suitable for the Customer’s Application development and testing purposes, also taking into account the limit of 100 DAU per Development Environment.

Staging Environments and Production Environments

1. A Staging Environment is an environment set up for the purposes of simulating the Production Environment used by an Application. A Staging Environment may be used for testing the Application in a simulated environment mirroring the Production Environment. A Staging Environment may not be used for production use, such as for making an Application publicly available.
2. A Production Environment is an environment set up for the purposes of the production use of an Application, such as making the Application commercially available publicly.
3. Metaplay will provide daily, weekly and monthly back-up copies of the Customer’s data in Production environments hosted by Metaplay. Daily back-up copies shall be retained for 7 calendar days, weekly back-up copies shall be retained for 28 calendar days, and monthly back-up copies shall be retained for 365 calendar days.
4. The Customer shall be responsible for ensuring that the Staging Environments and Production Environments are suitable for the Customer’s Application testing and production use purposes.

CAPACITY

1. Metaplay has reserved a reasonable amount of computing capacity to enable the Metaplay Platform to provide a diligently programmed Application a back-end with a reasonable performance level. The number of DAU has been taken into account when determining the reasonable amount of computing capacity, and as the number of DAU is increased, Metaplay will provide a reasonable amount of additional computing capacity to maintain a consistent level of performance for the additional DAU.
2. The Parties note, however, that the actual performance of an Application using the capacity provided by Metaplay will be dependent on multiple factors, some outside the control of Metaplay. For example, inefficient programming or programming errors by the Customer may cause an Application to consume a disproportionate amount of computing resources reserved for the Metaplay Platform. The Customer undertakes to develop its Applications in a manner and for use cases that do not unreasonably burden the Metaplay Platform.
3. The Customer shall be primarily responsible for ensuring that its Application runs satisfactorily with the computing capacity provided by Metaplay. Should the computing capacity reserved by Metaplay for the Application not be sufficient for a satisfactory performance of the Application, the Parties shall discuss and negotiate in good faith to determine the need for additional resources to be provided by Metaplay, subject to additional fees. The Parties may also agree on Professional Services to be provided by Metaplay to assist the Customer in optimizing its Application code or to find other ways of increasing performance.

PLANS AND PRICING

1. The table below sets out the various plans available for the Customer as regards the Metaplay Platform, as well as their pricing. The actual plan provided to the Customer shall be agreed in an Order.

*Only limited technical test launches are allowed, see clause 4.2 above. Database migration not allowed. 

As an example of monthly pricing, the fee for an Application using a Production plan and having 100.000 DAU each day during the month, would be 1.985 € for the first 5.000 DAU, and 30 * 95.000 * 0,00295 € = 8.407,50 € for a total of 10.392,50 €.

DAILY ACTIVE USERS

1. A Daily Active User (“DAU”) is a unique user that has opened the Application during a given single day (24 hours) as evidenced either by:
   a) a user that has been logged into the Environments (monitored using automatic backend-side analytics), or, if not available,
   b) a user who has started the Application (monitored using Customer-provided analytics).
2. Test user accounts used by the Customer itself in Development Environments and Staging Environments during normal development and testing (such as automated testing bots) do not count as DAU for invoicing purposes.
3. If the Parties have agreed that the Customer provides details on the amount of DAU of an Application, the Customer shall provide timely, true, precise, and complete reports on the number of DAU to Metaplay on a monthly basis as agreed by the Parties in an Order, so that Metaplay may invoice the Customer correctly.

II SUPPORT SERVICES

SCOPE

1. The Support Services consist of various means of providing support for the Customer, as well as of onboarding sessions and consulting support, as detailed further below.

PLANS AND PRICING

1. The table below sets out the various plans available for the Customer, as well as their pricing. The actual plan provided to the Customer shall be agreed in an Order. The Support Service plans available for purchase by the Customer may be dependent on the plan the Customer purchased for the Metaplay Platform.

SUPPORT SERVICES

Community Support

1. Community Support consists of access to the Metaplay Discord server, where the Customer may discuss support issues with other users active on the server.
2. Even though Metaplay maintains an active presence on the Metaplay Discord server, support will be provided on an “as-is” and “as-available” basis. Furthermore, Metaplay shall in no way be responsible for any content, including answers to questions provided by third parties active on the server.

Metaplay Direct Support

1. Metaplay Direct Support consists of first-line support provided directly to the Customer on a one-on-one basis using the support channels set out in the table above. Metaplay shall provide the Customer with the details of the contact channels as well as other instructions on how to contact support.
2. Metaplay Direct Support is provided during the Support Hours set out in the table above, in accordance with the applicable plan. Metaplay shall use its commercially reasonable efforts to acknowledge and respond to the Customer’s contacts without undue delay during the applicable Support Hours.

Incident Response

1. Incident Response enables the Customer to escalate time-sensitive and disruptive live service issues (“Incidents”) in the Metaplay Platform, Metaplay Portal and the Metaplay SDK, such as, but not limited to, service outages using the Metaplay Direct Support channels provided with the support plan. 
2. Metaplay shall use its commercially reasonable efforts to acknowledge reported Incidents within the Initial Response Time set out in the table above in accordance with the applicable plan. 
3. The Initial Response Time is measured from the time Metaplay receives the Incident report until the time Metaplay has acknowledged such Incident report. If an Incident report is sent to Metaplay outside of the Support Hours of the Customer’s selected Support Services plan, it will not be deemed to have been received by Metaplay until the Support Hours have resumed.
4. The Initial Response Times are estimated targets for acknowledging reported Incidents, and a failure of Metaplay to comply with such times shall not be construed to be a breach of the Agreement.
5. After having acknowledged a reported Incident, Metaplay shall determine what actions the reported Incident may require. Metaplay shall use its commercially reasonable efforts to communicate its action plan related to the Incident without delay to the Customer. Metaplay shall then use its commercially reasonable efforts to implement the action plan.

Onboarding Sessions

1. Onboarding Sessions are training sessions for the Customer related to the Metaplay Platform and/or the Metaplay SDK.
2. Onboarding Sessions shall be held when agreed by the Parties, however, at least seven (7) days prior to such Onboarding Session taking place.
3. Unless otherwise agreed, Onboarding Sessions shall be held as online events, using a communication platform reasonably agreed upon by the Parties. If Onboarding Sessions are held as face-to-face sessions, the Customer shall compensate the reasonable traveling expenses of Metaplay.

Consulting Support

1. Consulting Support consists of sessions with the Customer related to product training and the answering of technical questions regarding integrating Application projects with the SDK or the Metaplay Platform. Consulting Support does not cover actual consulting work, such as software development, and Consulting Support does not produce Deliverables for the Customer.
2. Consulting Support shall be held when agreed by the Parties, however, at least seven (7) days prior to such Consulting Support taking place.
3. Unless otherwise agreed, Consulting Support shall be provided online, using a communication platform reasonably agreed upon by the Parties. If Consulting Support is provided as a face-to-face session, the Customer shall compensate the reasonable traveling expenses of Metaplay.

Professional Services

1. Professional Services consist of consulting and software development services provided by Metaplay to the Customer as agreed from time to time. The Parties note that the provision of Professional Services may be subject to availability.
2. The Parties shall agree on the provision of Professional Services from time to time by executing an Order for such Professional Services.